FAQ/Client Area

Technical Service Contact Information

If you are experiencing technical difficulties with your internet service, please let us know as soon as possible, by sending an email to support@mimoworks.com (if able), or call our office at 775-984-4363. The sooner we are aware of a concern, the sooner we are able to troubleshoot and resolve.

Network Trouble Shooting Steps

Note: All steps do not necessarily need to be performed to refresh internet connection. Each step to be done individually then check your internet connection to see if connection issue has been resolved.

  • Restart your computer or device that is hooked up to the internet.
  • Restart your router. Power the unit off by turning the surge protector/power strip off, wait up to 3-5 minutes, then power the unit back on
  • Restart your radio. Power the unit off, wait up to 3-5 minutes, then power the unit back on.
  • If this still doesn’t work please notify us. Call our office at 775-984-4363.

Helpful Tips

  • If you know how to clean your computer/device of spyware or malware please do so on a regular basis, or get someone to do it that knows how. This can cause internet connections to run slowly on your devices.
  • Install an anti-virus/malware program on any device that you are using to connect to the internet. There are many options out there. Microsoft Security Essentials is one of the available programs, and it is free.
  • Always have your electrical devices plugged into a surge protector or UPS (UPS recommended).
    • Surge Protectors. If you experience any electrical surge, replace the surge protector as they can only sustain one hit. Generally they are made with a light feature, that lights up, when on and providing full protection. If the light is not on when surge is on then it needs to be replaced, and is the same as plugging your equipment into the wall directly, without protection. It is recommended to check these regularly and replace yearly.
    • UPS. A UPS will last much longer than a surge protector and can handle power bumps as needed.

Network Notification

Scheduled System Maintenance-We will notify our customers in advance (via Email or text, on file) of any scheduled general maintenance that requires us to bring the internet services down temporarily, with the specified date and time the service will be unavailable. Scheduled Maintenance will generally be scheduled during non-peak hours (during the night).

Emergency Maintenance-For customers who have cell phones, our office will send out status updates, via text, in the event that the internet service goes offline. The texts will only be sent between the hours of 9am to 9pm unless otherwise requested. If you would prefer NOT to be included in the texts, please notify our office.

  • A notification will go out when it is identified the service is offline, with a status (if available) of an approx. eta of when services are projected to be restored.
  • A notification for any significant update (if services haven’t been restored)
  • A final notification that services have been restored.

Billing

Invoices:  Invoices are on a pre-pay schedule. They are sent out via email or mail the fist week of the month, for the next months service. Invoices are due by the 1st of the month. Example: April invoice is due April 1st.

Payment:

  • Cash (At time of install, then Money Order via mail for future cash payments)
  • Check

    • Drop-off locations for cash or checks: 735 Knapp Ave Tonopah, NV 89049 and 1411 Saltbrush Court Tonopah, NV 89049. Please put your payment in an envelope with your name.

  • Credit Card (additional fees apply, current rate 2017 3.67%) (Invoices sent with link to pay online)
  • Auto Pay available for Bank Draft and Credit Card. (Scheduled between the 5th and 15th of the month or between the 23rd and the 30th of every month (for current months service) and shows up in your bank account within 3-5 days of being scheduled.)

Billing and Contact Information: If your billing and or contact information changes after the initial set up, please notify our office immediately. Also please email or call our office with any concerns, questions, etc. regarding technical issues or billing/account related matters:  support@mimoworks.com , 775-984-4363.

We encourage all feedback. Please let us know how we are doing and also provide any suggestions on how we could improve. Also let us know if there are other services you would be interested in that are IT/Communications related.

Thank you for your business!